Managed application services that hand the whole running of your software to one accountable team.

Managed application services are a single, ongoing arrangement where one provider takes on the whole running of a software application for you, on a predictable plan. Instead of arranging monitoring, patching, fixes, small changes and support separately, one accountable team handles all of it: they watch the application around the clock, keep it secure and up to date, respond when something breaks within agreed times, make the steady stream of small changes a live system needs, and report to you in plain English. It is the broadest and most hands-off of the support options — you stop having to think about keeping the software going, because someone whose job it is is already doing it.

It is the operational counterpart to building software. Avaib has delivered and run software across more than 600 projects since 2004, and a managed application plan puts a senior team in charge of keeping your application healthy, secure and improving, for a fixed monthly cost, so it keeps earning its keep for years rather than quietly decaying after launch.

It depends on how large and critical the application is, how much day-to-day attention it needs, and the response times you require. Managed plans are priced as a predictable monthly fee for an agreed scope of running your application, rather than unpredictable per-incident billing. Avaib's model is senior expertise at a cost-effective rate, typically around USD 25 per hour, which is why businesses in Australia, the US, Canada and the Middle East work with us instead of paying big-firm managed-service prices.

After a short conversation about your application and what you need covered, we will send you a free, no-obligation written estimate with a clear scope and a ballpark monthly figure, so there are no surprises and you know exactly what is included.

They overlap, but the scope differs. Managed application services are the broadest: one team takes on the whole running of the application — monitoring, maintenance, support, small changes, reporting and roadmap — on a single plan. Software maintenance is a part of that: the planned upkeep that keeps code healthy, such as security patches, dependency updates and bug fixes. Application support is another part: the team that responds when something breaks or a user needs help, within agreed response times.

Put simply, maintenance keeps the software current, support responds when there is a problem, and managed services wrap both together with monitoring, changes and reporting so you have one accountable team for the entire operational side. You can buy maintenance or support on their own if that is all you need, or a managed plan if you would rather hand over the whole thing.

A typical plan covers around-the-clock monitoring and alerting, security patching and dependency updates, incident response and fixes within agreed times, a steady allowance of small change requests, performance and cost oversight, backups and security hygiene, and regular plain-English reporting with a roadmap of what is worth doing next.

The exact scope is agreed with you up front and written down clearly, so there is no ambiguity about what is included. Proactive work is part of the plan, not billed as a surprise after the fact, and anything genuinely outside the agreed scope is discussed before it happens.

Yes — that is one of the most common things we do. Plenty of businesses come to us because the developer or agency that built and ran their application has moved on, often leaving little or no documentation behind.

We take over the running of the system, learn how it actually works, fix the urgent problems, and document it as we go, so the knowledge lives with a team rather than one person you could lose. You do not need the original developer, and you do not need to start again.

We agree response times up front, based on how serious an issue is. A critical outage is treated very differently from a minor cosmetic bug, and you know in advance how quickly each kind of problem will be picked up.

Crucially, we only take on what we can genuinely staff, so those response times hold rather than quietly stretching once you are signed up. An urgent problem is acted on fast by a team that already knows your system, and you are never left wondering whether anyone has seen it.

Mostly proactive, which is the whole point of a managed plan. Monitoring, patching, updates and small improvements happen on a steady cadence so that most problems are prevented before they ever reach your users. Reactive fixes are there for when something does go wrong, but they are the exception, not the entire service.

A managed plan that only reacts to tickets is managed in name only. Ours is built to keep your application healthy so there is less to react to in the first place.

Yes, completely. You own the code, the infrastructure and the documentation throughout. Our role is to run your application well, not to hold it hostage.

That means you keep the freedom to bring management back in-house or move it to another team whenever you choose. A managed relationship with Avaib is something you stay in because it works, not because leaving would strand you.